# inhand for venue groups and caterers

**Multi-venue event management software.** Every site answering like your best one. One house standard across every venue. Shared templates and rate defaults, roles set per site.

- **Who it’s for:** Venue groups, multi-site operators and caterers running events across several venues.
- **What it does:** Drafts every enquiry in each venue’s own voice, shares templates and rate defaults across sites and sets roles per venue.
- **How it’s licensed:** Each venue takes a licence, a caterer’s included. One account holds the licences.
- **What it costs:** Drafting and the system are free. Agents are a paid upgrade, licensed per venue.

## Every venue in your group, one standard.

Illustrative example: five venues in a group, each replying in its own way before inhand and to one standard after.

| Before | With inhand |
|---|---|
| Each site replies differently | One house standard across every venue |
| Rates drifting between venues | Shared rate defaults, set per site |
| Nobody knows who promised what | Every action logged with its reasons |
| Full dates mean lost enquiries | Enquiries offered a sister venue |

## What changes for a venue group

- **One standard, every site.** Brands share identity, templates and rate defaults.
- **Roles per venue.** People work across venues with the right permissions at each.
- **Caterers included.** A caterer takes a licence like any venue, with allergens sent to the chef.
- **Walls where you need them.** Franchisees and owners kept separate, joined only by what you share.

## Example

Illustrative example: a group enquiry answered with the right venue and a sister venue offered.

> Thanks for getting in touch. The Riverside is free on Thursday 9 July and takes 150 for a summer party. Our sister venue, The Yard, is free that evening too. Shall I hold The Riverside as a second option while you decide?

## Relevant features

- [Teams and venue groups](https://useinhand.com/features/teams-and-venue-groups): Unlimited users, with roles set per venue.
- [AI inbox](https://useinhand.com/features/ai-inbox): A draft in your own Gmail or Outlook thread for every enquiry.
- [Diary and holds](https://useinhand.com/features/diary-and-holds): Ranked holds with expiry dates, mirrored to your calendar.
- [Reporting](https://useinhand.com/features/reporting): Sales by source, person and agent, every figure dated.
- [Pre-orders and guests](https://useinhand.com/features/pre-orders-and-guests): Menu choices and allergens collected by the cut-off.
- [Agents and modes](https://useinhand.com/features/agents-and-modes): Agents act within limits you set: Supervised, Auto or YOLO.

## Frequently asked questions

### How is a venue group licensed?

Each venue takes a licence, a caterer’s included. One account pays and holds the licences, and assigns them to your venues.

### Can our sites share templates and rates?

Yes. Brands share identity, sender, templates, rate defaults and a team, and each venue can still set its own.

### Can we keep franchisees’ data separate?

Yes. A franchisee or a managed owner sits behind its own data wall, joined to your account only by licences, brand kits and the roll-ups it opts into.

### Can staff work across several venues?

Yes. Roles work across venues, with per-venue permissions, so each person sees what they should at each site.

### Does inhand work for our catering arm?

Yes. A caterer takes a licence like any venue. Pre-orders and allergens are collected, and changes alert the chef.

### What will our IT lead want to know?

Customer content is stored and processed in the UK, apart from named services in the privacy policy. Staff access is off by default, and Microsoft 365 venues get an “Ask your IT admin” kit.

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Canonical page: https://useinhand.com/venues/venue-groups
Last updated: 2026-10-11