# Always your call. Always your data.

Plain answers for owners, trustees and IT leads.

## Who sees what

- **Your client:** Your venue’s name. Never inhand.
- **Your team:** Everything, with the reasons behind every action.
- **Hire Space:** Spaces, capacities, rates and availability, without any client’s identity. Never your email, messages or calls.

## People stay in charge

- Five decisions always go to a person
- Supervised, Auto or YOLO, area by area
- 60-second undo on low-risk sends
- Loosening a mode needs a second factor

## Your data

- Stored and processed in the UK, with named exceptions in the privacy policy
- Hire Space never receives your email, messages or calls.
- Pooled figures only across at least 6 unrelated venues, never identifying anyone

## Calls

- The agent says it’s AI and that the call is recorded
- Recordings sealed with your organisation’s key in London
- Kept until 90 days after the event, at most 24 months
- A call where a card number is read out keeps no recording

## Access and payments

- No staff access by default
- Support access is time-limited, logged and granted by you
- Sign in with Google or Microsoft
- Card details only on Stripe’s pages

The sending rule: The free drafter never sends. Paid agents send only within the mode you choose.

## Frequently asked questions

### Does Hire Space see our clients’ details?

Hire Space never receives your email, messages or calls. Hire Space may read your spaces, capacities, rates and availability, without any client’s identity.

### Is our data used for pooled rates?

Yes, in aggregate only. Pooled figures always combine at least 6 unrelated venue businesses and never identify you, your clients or your staff. Names, contact details, message text and dietary or access details are never included.

### Which certifications does inhand hold?

None yet, so none are claimed. Certifications are on the roadmap.

### Where are the privacy policy and data processing terms?

Both are drafts and not yet in force. They are published here as drafts so you can read them.

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Canonical page: https://useinhand.com/security
Last updated: 2026-10-11