# inhand: venue management software for UK event venues

> One click. Then it’s in hand.

inhand, by Hire Space, is AI-native venue management software for UK event venues. It connects to Gmail or Outlook in one click, sets itself up from the venue’s own mail and drafts a reply to every enquiry in the venue’s own thread. It also runs the diary and holds, proposals, payments and calls. Drafting is free; AI agents are a paid upgrade.

**First back to every enquiry. Your evenings back.** One click to connect Gmail or Outlook. Then it’s in hand.

- **Who it’s for:** UK event venues: independent spaces, restaurants with private dining, historic venues, conference centres, hotel events teams, venue groups, universities and wedding venues.
- **What it does:** Drafts a reply to every enquiry in your own thread, and keeps your diary, holds, proposals, payments and calls in one place.
- **How it’s different:** The inbox is the system. Rates come only from records you accepted. The free drafter never sends. Paid agents send only within the mode you choose.

**What it costs:** Drafting and the system are free. Agents are a paid upgrade, licensed per venue. No commission on your own leads.

## Your venue, AI native in one click.

Somewhere in your inbox, an enquiry is waiting. Connect, and inhand finds it with a draft ready.

1. **Connect in one click.** Continue with Google or Microsoft. Shared mailboxes too.
2. **Check what it learned.** Spaces, rates and terms, each with the email it came from.
3. **Send the drafts.** The enquiries nobody answered, with replies ready.
4. **Add agents when ready.** Supervised, Auto or YOLO. Your call, area by area.

## Win more of the enquiries you already get.

- **First back, every time.** A draft waits in the thread, in your voice, from your rates.
- **Every date earning.** Options ranked with expiry dates. Freed dates offered on.
- **Your evenings back.** A note each morning of what was done and what needs you.
- **Nothing slips.** Proposals, holds and payments followed up on time.

## Example

Illustrative example: a draft reply in the venue’s own thread, with the rate taken from its rate card and a placeholder where a cost is not yet confirmed.

> Thanks for thinking of us. The Harbour Room is free on Friday 11 December and takes 80 for a standing reception. I’ve held the date as a second option until Friday. Our winter canapé menu is attached, and AV is [confirm AV cost].

## You set the limits. Clients see only you.

- **3 modes.** Supervised, Auto or YOLO, set area by area.
- **60s undo.** Low-risk sends wait 60 seconds, so you can take them back.
- **5 decisions always yours.** Complaints, money back, booking changes, fraud and legal duties.

Rates come only from your records. Where a fact is missing, the draft says [confirm AV cost], never a guess.

## Made for your kind of venue.

- [Independent event venues](https://useinhand.com/venues/independent-event-venues): Warehouses, rooftops and studios.
- [Restaurants, bars and private dining](https://useinhand.com/venues/restaurants-and-private-dining): Private dining rooms, bars and buy-outs.
- [Historic and heritage venues](https://useinhand.com/venues/historic-and-heritage-venues): Museums, galleries, theatres and historic houses.
- [Conference and meeting venues](https://useinhand.com/venues/conference-and-meeting-venues): Conference centres, meeting rooms and co-working.
- [Hotels](https://useinhand.com/venues/hotels): Meetings and events teams.
- [Venue groups and caterers](https://useinhand.com/venues/venue-groups): Several sites, one standard.
- [Universities](https://useinhand.com/venues/universities): Campus venues and conferencing.
- [Wedding venues](https://useinhand.com/venues/wedding-venues): Barns, houses and wedding venues.

## From first enquiry to final payment.

- [AI inbox](https://useinhand.com/features/ai-inbox): A reply ready, every time. A draft in your own Gmail or Outlook thread for every enquiry.
- [Set up from your email](https://useinhand.com/features/set-up-from-your-email): Set up in one click. Sign in once and inhand learns your spaces, rates and terms.
- [Agents and modes](https://useinhand.com/features/agents-and-modes): Team members, your rules. Agents act within limits you set: Supervised, Auto or YOLO.
- [Diary and holds](https://useinhand.com/features/diary-and-holds): Every date earning. Ranked holds with expiry dates, mirrored to your calendar.
- [Proposals](https://useinhand.com/features/proposals): Proposals out while they’re keen. A live link from your accepted rates that updates in place.
- [Payments](https://useinhand.com/features/payments): Deposits in, without the chase. Payment links through Stripe, with your venue as the merchant.
- [Contracts and e-signature](https://useinhand.com/features/contracts-and-e-signature): Signed without the back-and-forth. Contracts sent, signed and checked against your own terms.
- [Client portal](https://useinhand.com/features/client-portal): Your name, front and centre. One place for clients to review, sign, pay and send final details.
- [Pre-orders and guests](https://useinhand.com/features/pre-orders-and-guests): Numbers and allergies, in on time. Menu choices and allergens collected by the cut-off.
- [Phone agents](https://useinhand.com/features/phone-agents): Every forwarded call answered. Answered as your venue, day or night, and it says it’s an AI.
- [Chasers and reminders](https://useinhand.com/features/chasers-and-reminders): Follow-ups you never write. Holds, proposals and payments chased politely, on time.
- [Viewings](https://useinhand.com/features/viewings): More viewings, all yours to lead. Booked, briefed and followed up. The show-round stays with you.
- [Business development](https://useinhand.com/features/business-development): Past clients, coming back. Repeat events and past clients re-engaged, one to one.
- [Reporting](https://useinhand.com/features/reporting): Know where bookings come from. Sales by source, person and agent, every figure dated.
- [Pricing intelligence](https://useinhand.com/features/pricing-intelligence): Rates with reasons. Rate suggestions that show their evidence. You decide.
- [Mobile app](https://useinhand.com/features/mobile-app): “Needs you”, in your pocket. Approve, edit and send from your phone between events.
- [Teams and venue groups](https://useinhand.com/features/teams-and-venue-groups): The whole team, one rhythm. Unlimited users, with roles set per venue.

## Built by the team that sends you enquiries.

Hire Space enquiries land ready to answer. Commission only on bookings Hire Space sends, never on your own leads. Hire Space never receives your email, messages or calls.

## Frequently asked questions

### What is inhand?

inhand, by Hire Space, is AI-native venue management software for UK event venues. It drafts a reply to every enquiry in your own Gmail or Outlook thread and keeps your diary, holds, proposals, payments and calls in one place.

### Who is inhand for?

UK event venues: independent event spaces, restaurants and bars with private dining, historic and heritage venues, conference centres, hotel meetings and events teams, venue groups and caterers, universities and wedding venues.

### How does it work with Gmail or Outlook?

You sign in with Google or Microsoft in one click, shared mailboxes included. inhand then puts a ready draft in your own Gmail or Outlook thread for every enquiry, and mirrors your diary to Google or Outlook calendars.

### Does inhand send emails on its own?

The free drafter never sends. Paid agents send only within the mode you choose. The modes are Supervised, Auto and YOLO.

### How much does it cost?

Drafting and the system are free. Agents are a paid upgrade, licensed per venue. No commission on your own leads.

### What always goes to a person?

Complaints and disputes, money back, changes to a confirmed booking, fraud and security, and legal duties always go to a person, in every mode.

### Will the AI make up rates?

No. Rates come only from records you accepted. Where a fact is missing, inhand writes a placeholder such as [confirm AV cost] instead of guessing.

### Do clients see inhand?

No. Clients only ever see your venue’s name. On the phone, the AI receptionist says in its first sentence that it is an AI assistant and that the call is recorded.

### Does Hire Space see my email?

Hire Space never receives your email, messages or calls. Hire Space takes commission only on bookings it sends you.

### Our diary is in a spreadsheet. Can we bring it?

Yes. Import it from Google Sheets or Excel, and inhand maps your colour legend, such as “yellow = provisional”, onto first, second and third options.

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Canonical page: https://useinhand.com
Last updated: 2026-10-11