# From inbox to booked, step by step.

One click to connect. Then you stay in charge of every step.

1. **Connect in one click.** Continue with Google or Microsoft. Shared mailboxes connect too, and Microsoft 365 venues get an “Ask your IT admin” kit.
2. **inhand learns your venue.** It reads recent mail straight away and the rest overnight, and finds your spaces, capacities, rates, terms, templates and tone, each with its source.
3. **You check what matters.** Rates, capacity, diary, terms and deposits always wait for a person. Accept all, or fix one by one.
4. **The drafts are waiting.** Enquiries nobody answered get a draft first. From then on, every enquiry gets one in your own thread.
5. **Agents, when you’re ready.** Hire agents for triage, new business, existing bookings, outreach and accounts, and choose Supervised, Auto or YOLO for each area.

## Frequently asked questions

### How long does setup take?

Connecting is one click. inhand reads your recent mail straight away and the rest overnight, and you check the facts that matter.

### Do we have to retype anything?

No. inhand learns from the mail you already have, and a spreadsheet diary can be imported.

### Does anything send before we check it?

The free drafter never sends. Paid agents send only within the mode you choose.

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Canonical page: https://useinhand.com/how-it-works
Last updated: 2026-10-11