# Pre-orders and guests: Numbers and allergies, in on time.

**Event pre-orders and dietary requirements.** Guest pre-orders with close dates. Allergens treated as a safety matter, with a change alert to the chef.

**What it does:** Menu choices and allergens collected by the cut-off. Pre-orders and guests is part of inhand, AI-native venue management software for UK event venues.

Drafting and the system are free. Agents are a paid upgrade, licensed per venue. No commission on your own leads.

## How it works

1. **Menu shared.** In your client portal.
2. **Guests choose.** Before the close date you set.
3. **Allergens confirmed.** In writing, as a safety matter.
4. **The chef alerted.** Whenever anything changes.

## Your controls

- Menu cards never pair a guest’s name with a dietary need.
- Every allergen change alerts the chef.

## Frequently asked questions

### How is dietary information kept private?

Guest menu cards never pair a guest’s name with a dietary need.

### What happens when an allergy changes?

The change alerts the chef, and the allergy is confirmed in writing.

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Canonical page: https://useinhand.com/features/pre-orders-and-guests
Last updated: 2026-10-11