# Phone agents: Every forwarded call answered.

**AI phone answering for venues.** Answered as your venue, day or night. It says it’s an AI assistant, and that the call is recorded, in its first sentence.

**What it does:** Answered as your venue, day or night, and it says it’s an AI. Phone agents is part of inhand, AI-native venue management software for UK event venues.

Drafting and the system are free. Agents are a paid upgrade, licensed per venue. No commission on your own leads.

## How it works

1. **A call comes in.** Forwarded from your existing number.
2. **Answered as your venue.** The receptionist says it’s an AI assistant.
3. **Handed on.** To new business or existing bookings.
4. **In the thread.** Recording, transcript and summary, with the enquiry.

## Your controls

- The AI disclosure and recording notice can’t be switched off.
- Card details are never taken on a call.
- A booking is discussed only after a code sent to the client on file.

## Frequently asked questions

### Does the caller know it’s AI?

Yes. The agent says in its first sentence that it is an AI assistant and that the call is recorded. This can’t be switched off.

### Can it put a caller through to a person?

Yes. A warm transfer whispers a summary to the person taking the call, and missed calls get a callback.

### How long are recordings kept?

Until 90 days after the event, at most 24 months. Recordings are sealed with your organisation’s key in London.

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Canonical page: https://useinhand.com/features/phone-agents
Last updated: 2026-10-11