# Business development: Past clients, coming back.

**Venue sales outreach.** Last year’s Christmas party, lapsed leads and past clients, re-engaged one to one from your own mailbox. Only when you switch it on.

**What it does:** Repeat events and past clients re-engaged, one to one. Business development is part of inhand, AI-native venue management software for UK event venues.

Drafting and the system are free. Agents are a paid upgrade, licensed per venue. No commission on your own leads.

## How it works

1. **Found overnight.** Past clients, lapsed leads and repeat events.
2. **Checked.** Consent and opt-outs checked before every email.
3. **Sent one to one.** From your own mailbox, within sending limits.
4. **Replies handled.** Straight into the inbox, with drafts ready.

## Your controls

- Off until you switch it on.
- Every opt-out honoured at once.
- Every email names your venue and offers an unsubscribe.

## Frequently asked questions

### Is outreach on by default?

No. It sends marketing only if you switch it on and allow it in the agent’s “What I may do” box.

### How does it stay within the rules?

It checks consents and opt-outs before every email, sends one to one from your mailbox within daily limits, names your venue and honours every opt-out at once.

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Canonical page: https://useinhand.com/features/business-development
Last updated: 2026-10-11